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Alright, let’s talk straight. How often does your leadership week get hijacked by the exact same frustrating problems showing up like unwelcome relatives? That missed deadline again? The recurring customer complaint that supposedly got fixed last month? The process bottleneck everyone grumbles about but never truly gets resolved? You know…
You and the head of product just had a good meeting about customer needs, identifying a needed tweak in the product that requires a small engineering change. It’s not too costly, but it’s a major pain point for the customer who left the meeting frustrated. The product manager walked off…
As a former Air Force C-5 Galaxy pilot, I’ve experienced firsthand the critical moments when meticulous planning meets unexpected turbulence—like the unforgettable flight from Spain to the Azores. In business, just as in aviation, leaders must anticipate uncertainty and design their organizations intentionally, ensuring they’re ready to navigate through any…